FAQ

in the Eastern Townships for answers to your questions

View our tech support page in the Eastern Townships to help you in configuring your Outlook, Android or Iphone.

You can access this service in the Eastern Townships by adding 'webmail.' In the beginning of your domain name. e.g.: http://webmail.domaine.com

Make sure you have configured the SMTP server of your mobile services by default in the Eastern Townships. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.

A bad configuration in your e-mail servers might be the cause of your problem. You need to make sure you've entered the information we sent you in the Eastern Townships. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

Every e-mail we configure also has a webmail in the Eastern Townships you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'person@mydomain.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

On our servers in the Eastern Townships, we limit files to 50 Mb. If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.

It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook in the Eastern Townships, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails and you shouldn't have any future problems with this.

Yes, you can redirect an e-mail from your domain name to another e-mail in the Eastern Townships. All you need to do is ask!