— FAQ in Magog
Answers to your most common questions
-
Q - How to configure e-mails in Magog
View our tech support page in Magog to help you in configuring your Outlook, Android or Iphone in Magog.
-
Q - I want to view my e-mails in Magog from a Web browser
You can access this service in Magog by adding 'webmail.' In the beginning of your domain name.
e.g.: http://webmail.domaine.com -
Q - I'm unable to send e-mails in Magog via my smartphone
Make sure you have configured the SMTP server of your mobile services in Magog by default. Certain phones allow you to insert more than one SMTP in Magog so that you have a backup in case the first server doesn't work.
-
Q - I'm unable to send/receive any e-mail in Magog. Why?
A bad configuration in your e-mail servers in Magog might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration in Magog is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
-
Q - I need to have access to my e-mail in Magog but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail in Magog you can use to access it. All you need is an internet connexion! To access your webmail in Magog, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'person@mydomain.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail in Magog. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
-
Q - What is the maximum size of a file I can send via e-mail in Magog?
On our servers, we limit files in Magog to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails in Magog and can't be increased. -
Q - I am unable to send an e-mail in Magog, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails in Magog to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails in Magog that are over 14 days old. By doing so, you're freeing storage space for the e-mails in Magog and you shouldn't have any future problems with this.
-
Q - Can I redirect my e-mails to another e-mail in Magog?
Yes, you can redirect an e-mail from your domain name to another e-mail in Magog. All you need to do is ask!
Numérique.ca
418 335-0804
