— FAQ in Verdun
Answers to your most common questions
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Q - How to configure e-mails in Verdun
View our tech support page in Verdun to help you in configuring your Outlook, Android or Iphone in Verdun.
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Q - I want to view my e-mails in Verdun from a Web browser
You can access this service in Verdun by adding 'webmail.' In the beginning of your domain name.
e.g.: http://webmail.domaine.com -
Q - I'm unable to send e-mails in Verdun via my smartphone
Make sure you have configured the SMTP server of your mobile services in Verdun by default. Certain phones allow you to insert more than one SMTP in Verdun so that you have a backup in case the first server doesn't work.
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Q - I'm unable to send/receive any e-mail in Verdun. Why?
A bad configuration in your e-mail servers in Verdun might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration in Verdun is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
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Q - I need to have access to my e-mail in Verdun but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail in Verdun you can use to access it. All you need is an internet connexion! To access your webmail in Verdun, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'person@mydomain.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail in Verdun. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
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Q - What is the maximum size of a file I can send via e-mail in Verdun?
On our servers, we limit files in Verdun to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails in Verdun and can't be increased. -
Q - I am unable to send an e-mail in Verdun, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails in Verdun to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails in Verdun that are over 14 days old. By doing so, you're freeing storage space for the e-mails in Verdun and you shouldn't have any future problems with this.
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Q - Can I redirect my e-mails to another e-mail in Verdun?
Yes, you can redirect an e-mail from your domain name to another e-mail in Verdun. All you need to do is ask!
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