View our tech support page for your store to help you in configuring your Outlook, Android or Iphone for your store.
You can access this service for your store by adding 'webmail.' In the beginning of your domain name.
Make sure you have configured the SMTP server of your mobile services for your store by default. Certain phones allow you to insert more than one SMTP for your store so that you have a backup in case the first server doesn't work.
A bad configuration in your e-mail servers for your store might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration for your store is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
Every e-mail we configure also has a webmail for your store you can use to access it. All you need is an internet connexion! To access your webmail for your store, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'firstname.lastname@example.org', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail for your store. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
On our servers, we limit files for your store to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails for your store and can't be increased.
It's important to make a regular cleanup of your e-mails for your store to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails for your store that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your store and you shouldn't have any future problems with this.
Yes, you can redirect an e-mail from your domain name to another e-mail for your store. All you need to do is ask!
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