— FAQ in Beauceville
Answers to your most common questions
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Q - How to configure e-mails in Beauceville
View our tech support page in Beauceville to help you in configuring your Outlook, Android or Iphone in Beauceville.
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Q - I want to view my e-mails in Beauceville from a Web browser
You can access this service in Beauceville by adding 'webmail.' In the beginning of your domain name.
e.g.: http://webmail.domaine.com -
Q - I'm unable to send e-mails in Beauceville via my smartphone
Make sure you have configured the SMTP server of your mobile services in Beauceville by default. Certain phones allow you to insert more than one SMTP in Beauceville so that you have a backup in case the first server doesn't work.
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Q - I'm unable to send/receive any e-mail in Beauceville. Why?
A bad configuration in your e-mail servers in Beauceville might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration in Beauceville is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
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Q - I need to have access to my e-mail in Beauceville but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail in Beauceville you can use to access it. All you need is an internet connexion! To access your webmail in Beauceville, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'person@mydomain.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail in Beauceville. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
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Q - What is the maximum size of a file I can send via e-mail in Beauceville?
On our servers, we limit files in Beauceville to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails in Beauceville and can't be increased. -
Q - I am unable to send an e-mail in Beauceville, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails in Beauceville to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails in Beauceville that are over 14 days old. By doing so, you're freeing storage space for the e-mails in Beauceville and you shouldn't have any future problems with this.
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Q - Can I redirect my e-mails to another e-mail in Beauceville?
Yes, you can redirect an e-mail from your domain name to another e-mail in Beauceville. All you need to do is ask!
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