— FAQ in Lasalle
Answers to your most common questions
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Q - How to configure e-mails in Lasalle
View our tech support page in Lasalle to help you in configuring your Outlook, Android or Iphone in Lasalle.
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Q - I want to view my e-mails in Lasalle from a Web browser
You can access this service in Lasalle by adding 'webmail.' In the beginning of your domain name.
e.g.: http://webmail.domaine.com -
Q - I'm unable to send e-mails in Lasalle via my smartphone
Make sure you have configured the SMTP server of your mobile services in Lasalle by default. Certain phones allow you to insert more than one SMTP in Lasalle so that you have a backup in case the first server doesn't work.
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Q - I'm unable to send/receive any e-mail in Lasalle. Why?
A bad configuration in your e-mail servers in Lasalle might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration in Lasalle is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
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Q - I need to have access to my e-mail in Lasalle but don't have anything installed. What can I do?
Every e-mail we configure also has a webmail in Lasalle you can use to access it. All you need is an internet connexion! To access your webmail in Lasalle, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'person@mydomain.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail in Lasalle. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
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Q - What is the maximum size of a file I can send via e-mail in Lasalle?
On our servers, we limit files in Lasalle to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails in Lasalle and can't be increased. -
Q - I am unable to send an e-mail in Lasalle, everything was working fine yesterday, what's happening?
It's important to make a regular cleanup of your e-mails in Lasalle to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails in Lasalle that are over 14 days old. By doing so, you're freeing storage space for the e-mails in Lasalle and you shouldn't have any future problems with this.
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Q - Can I redirect my e-mails to another e-mail in Lasalle?
Yes, you can redirect an e-mail from your domain name to another e-mail in Lasalle. All you need to do is ask!
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