View our tech support page for your sugar shack to help you in configuring your Outlook, Android or Iphone for your sugar shack.
You can access this service for your sugar shack by adding 'webmail.' In the beginning of your domain name.
Make sure you have configured the SMTP server of your mobile services for your sugar shack by default. Certain phones allow you to insert more than one SMTP for your sugar shack so that you have a backup in case the first server doesn't work.
A bad configuration in your e-mail servers for your sugar shack might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration for your sugar shack is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
Every e-mail we configure also has a webmail for your sugar shack you can use to access it. All you need is an internet connexion! To access your webmail for your sugar shack, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'email@example.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail for your sugar shack. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
On our servers, we limit files for your sugar shack to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails for your sugar shack and can't be increased.
It's important to make a regular cleanup of your e-mails for your sugar shack to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails for your sugar shack that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your sugar shack and you shouldn't have any future problems with this.
Yes, you can redirect an e-mail from your domain name to another e-mail for your sugar shack. All you need to do is ask!
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