View our tech support page for your printing house to help you in configuring your Outlook, Android or Iphone for your printing house.
You can access this service for your printing house by adding 'webmail.' In the beginning of your domain name.
Make sure you have configured the SMTP server of your mobile services for your printing house by default. Certain phones allow you to insert more than one SMTP for your printing house so that you have a backup in case the first server doesn't work.
A bad configuration in your e-mail servers for your printing house might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration for your printing house is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
Every e-mail we configure also has a webmail for your printing house you can use to access it. All you need is an internet connexion! To access your webmail for your printing house, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'firstname.lastname@example.org', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail for your printing house. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
On our servers, we limit files for your printing house to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails for your printing house and can't be increased.
It's important to make a regular cleanup of your e-mails for your printing house to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails for your printing house that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your printing house and you shouldn't have any future problems with this.
Yes, you can redirect an e-mail from your domain name to another e-mail for your printing house. All you need to do is ask!
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