View our tech support page for your agency to help you in configuring your Outlook, Android or Iphone for your agency.
You can access this service for your agency by adding 'webmail.' In the beginning of your domain name.
Make sure you have configured the SMTP server of your mobile services for your agency by default. Certain phones allow you to insert more than one SMTP for your agency so that you have a backup in case the first server doesn't work.
A bad configuration in your e-mail servers for your agency might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration for your agency is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
Every e-mail we configure also has a webmail for your agency you can use to access it. All you need is an internet connexion! To access your webmail for your agency, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'email@example.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail for your agency. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
On our servers, we limit files for your agency to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails for your agency and can't be increased.
It's important to make a regular cleanup of your e-mails for your agency to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails for your agency that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your agency and you shouldn't have any future problems with this.
Yes, you can redirect an e-mail from your domain name to another e-mail for your agency. All you need to do is ask!
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