FAQ for your HR for answers to your questions

Explore our practical tips to optimize your time and improve your efficiency in managing your emails.

  • How to set up emails for your HR?

    View our tech support page for your HR to help you in configuring your Outlook, Android or Iphone.
  • How to check my emails for your HR from a browser?

    You can access this service for your HR by adding 'webmail.' In the beginning of your domain name. e.g.: http://webmail.domaine.com
  • How to send my emails for your HR from my cell phone?

    Make sure you have configured the SMTP server of your mobile services by default for your HR. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
  • I am not receiving and/or unable to send an email for your HR. Why?

    A bad configuration in your e-mail servers might be the cause of your problem. You need to make sure you've entered the information we sent you for your HR. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
  • I don’t have any software; what can I use to access my emails for your HR?

    Every e-mail we configure also has a webmail for your HR you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'person@mydomain.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
  • What is the maximum size of an attachment in an email for your HR?

    On our servers for your HR, we limit files to 50 Mb. If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
  • I am no longer able to send emails; what’s going on?

    It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook for your HR, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails and you shouldn't have any future problems with this.
  • Can I forward my emails to another email address for your HR?

    Yes, you can redirect an e-mail from your domain name to another e-mail for your HR. All you need to do is ask!

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