FAQ in Candiac for answers to your questions

Explore our practical tips to optimize your time and improve your efficiency in managing your emails.

  • How to set up emails in Candiac?

    View our tech support page in Candiac to help you in configuring your Outlook, Android or Iphone.
  • How to check my emails in Candiac from a browser?

    You can access this service in Candiac by adding 'webmail.' In the beginning of your domain name. e.g.: http://webmail.domaine.com
  • How to send my emails in Candiac from my cell phone?

    Make sure you have configured the SMTP server of your mobile services by default in Candiac. Certain phones allow you to insert more than one SMTP so that you have a backup in case the first server doesn't work.
  • I am not receiving and/or unable to send an email in Candiac. Why?

    A bad configuration in your e-mail servers might be the cause of your problem. You need to make sure you've entered the information we sent you in Candiac. If your configuration is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.
  • I don’t have any software; what can I use to access my emails in Candiac?

    Every e-mail we configure also has a webmail in Candiac you can use to access it. All you need is an internet connexion! To access your webmail, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'person@mydomain.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.
  • What is the maximum size of an attachment in an email in Candiac?

    On our servers in Candiac, we limit files to 50 Mb. If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails and can't be increased.
  • I am no longer able to send emails; what’s going on?

    It's important to make a regular cleanup of your e-mails to free some space. Normally, with applications like Outlook in Candiac, it's easy to configure your system to clean up e-mails that are over 14 days old. By doing so, you're freeing storage space for the e-mails and you shouldn't have any future problems with this.
  • Can I forward my emails to another email address in Candiac?

    Yes, you can redirect an e-mail from your domain name to another e-mail in Candiac. All you need to do is ask!

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