Retaining Customer Loyalty should be one of the main objectives for your lodging. It's much more cost-efficient to keep a customer than to try and gain new ones for your lodging. That's why we developed a wide range of marketing automation tools like Customer Loyalty that will allow you retain customer loyalty.
E-mail reminders for your lodging
Our marketing automation system for your lodging allows you to send targeted e-mails directly to any customer that previously used one of your services, or purchased a product, and that, after a specific delay for each e-mail. For example, someone who purchased a season's pass for skiing would receive an e-mail inviting them to renew their pass the following fall.
Same thing if someone purchased a specific product. For example, we know that someone needs to make their oil change around twice a year. Our system will automatically send an e-mail to inform them that they need to make they're due for their oil change and they can purchase everything they need with a simple click.
Similar products for your lodging
Even though this isn't really marketing automation, it's still a great way to keep customers for your lodging. When purchasing, it's crucial that you diversify your offerings to give you the greatest chance of closing a sale for your lodging.
Sites like Amazon have understood that for a while now. For each product you view, they'll also offer a list of similar products and/or products that other customers have purchased at the same time as buying this one. Our system allows you to either specify exactly which products you want to display for your lodging, or let our automated system offer products depending on previous customer's habits for your lodging.
Automatically send promotional e-mails for your lodging
A customer who previously purchased one of your products is always susceptible to purchase it again. That's why we developed a system that automatically sends an e-mail to every customer who previously purchased that product.
So for every previous order for this product, the customer will receive an e-mail inviting them to take advantage of this limited time offer. It allows you to keep contact with your customers and you know that each e-mail that was sent has a great chance of monitezation since it was targeted directly to your customers who you know have a great interest in that specific product.
Customer Hyper-segmentation for your lodging
Customer segmentation for your lodging allows you to better target your promotions and concentrate your energy (and budget) where it really counts. Our system allows a really intricate segmentation of customers for your lodging.
Thanks to our Customer Loyalty for your lodging system, you'll be able to not only send automated e-mails, but also manually send targeted e-mails to customers that are more likely to end up purchasing products for your lodging. For example, you'll be able to send a specific promotion to customers who have previously purchased a certain product in the last couple of months, but who haven't purchased another product recently. It's a great way to not only push recurring purchases but complementary purchases as well!
Customer profiling for your lodging
Being awayre of exactly who you're talking to is of the utmost importance today. Knowing a customer's profile for your lodging (what he's interested in, if he knows about all your services, if he recently ordered any products, etc.) doesn't only allow our automated system to better target him, but also a sales team for your lodging.
The various tools we've developed in our system allow you to view every interaction a customer for your lodging has had with you. Whether it's a visit on your website, a product order or just any read or click in one of your many newsletters, you'll be able to get a general view of your customers' interests for your lodging.
Lead generator for your lodging
Knowing someone has shown interest in your product is a good start when trying to close a deal for your lodging. That's why we created a Customer Loyalty system that automatically generates leads depending on customers' habits for your lodging.
Being aware of the importance of generating (and monetizing) leads for your lodging, our Customer Loyalty system makes an automatic follow-up for each lead it encountered. For example, you know that a customer has viewed your latest promotion but never ended up purchasing it, our system will be able to contact that specific customer again to try and close the deal for your lodging.
Customer Loyalty is the perfect system for your insurance company in Lachenaie, for your NPO in Quebec, for your transportation company in Trois-Pistoles, for your hockey league in Pierrefonds, for your hotel in the Laurentians, for your restaurant in Outaouais, for your business in Iqaluit, for your company in Outaouais, for your SME in Lachenaie, for your car dealership in Edmonton, for your startup in Bromont, for your small town in Chicoutimi, for your store in Saint-Hyacinthe, for your shop in Victoriaville, for your thrift shop in Saguenay-Lac-Saint-Jean, for your shoe store in Chaudière-Appalaches, for your clothing store in Quebec, for your electronics store in Longueuil, for your robotics store in Anjou, for your eyewear store in Chicoutimi, for your furniture store in Fredericton, for your construction company in Montérégie, for your hostel in Pierrefonds, for your lodging in Saint-Jérôme, for your camping in the Eastern Townships, for your outfitter in Lac-Saint-Jean, for your printing house in Terrebonne, for your financial service company in Victoriaville, for your organization in La Prairie, for your nonprofit organization in Bas-Saint-Laurent, for your non profit organization in Saint-Jean-sur-Richelieu, for your small business in Vancouver, for your insurance broker in Charlottetown, for your human ressources in East-Broughton, for your non profit in Québec Maritime, for your HR in Edmonton, for your warehouse in Drummondville, for your bed and breakfast in La Prairie, for your spa in Princeville, for your brewery in Beauport, for your city in Chaudière-Appalaches, for your town in Mirabel, for your microbrewery in North Montreal, for your association in Gaspé, for your tourism association in Saint-Jean-sur-Richelieu, for your regional tourism association in Gaspé, for your RTA in the Eastern Townships, for your pub in Brossard, for your bistro in Dorval, for your salon in Trois-Rivières, for your hairdressing salon in Longueuil, for your beauty salon in Verdun, for your plumbing company in Rimouski, for your sugar shack in Outaouais, for your agency in Robertsonville, for your recruitment company in Gaspé, for your headhunting company in Sept-Îles