Retaining Customer Loyalty should be one of the main objectives for your hotel. It's much more cost-efficient to keep a customer than to try and gain new ones for your hotel. That's why we developed a wide range of marketing automation tools like Customer Loyalty that will allow you retain customer loyalty.
E-mail reminders for your hotel
Our marketing automation system for your hotel allows you to send targeted e-mails directly to any customer that previously used one of your services, or purchased a product, and that, after a specific delay for each e-mail. For example, someone who purchased a season's pass for skiing would receive an e-mail inviting them to renew their pass the following fall.
Same thing if someone purchased a specific product. For example, we know that someone needs to make their oil change around twice a year. Our system will automatically send an e-mail to inform them that they need to make they're due for their oil change and they can purchase everything they need with a simple click.
Similar products for your hotel
Even though this isn't really marketing automation, it's still a great way to keep customers for your hotel. When purchasing, it's crucial that you diversify your offerings to give you the greatest chance of closing a sale for your hotel.
Sites like Amazon have understood that for a while now. For each product you view, they'll also offer a list of similar products and/or products that other customers have purchased at the same time as buying this one. Our system allows you to either specify exactly which products you want to display for your hotel, or let our automated system offer products depending on previous customer's habits for your hotel.
Automatically send promotional e-mails for your hotel
A customer who previously purchased one of your products is always susceptible to purchase it again. That's why we developed a system that automatically sends an e-mail to every customer who previously purchased that product.
So for every previous order for this product, the customer will receive an e-mail inviting them to take advantage of this limited time offer. It allows you to keep contact with your customers and you know that each e-mail that was sent has a great chance of monitezation since it was targeted directly to your customers who you know have a great interest in that specific product.
Customer Hyper-segmentation for your hotel
Customer segmentation for your hotel allows you to better target your promotions and concentrate your energy (and budget) where it really counts. Our system allows a really intricate segmentation of customers for your hotel.
Thanks to our Customer Loyalty for your hotel system, you'll be able to not only send automated e-mails, but also manually send targeted e-mails to customers that are more likely to end up purchasing products for your hotel. For example, you'll be able to send a specific promotion to customers who have previously purchased a certain product in the last couple of months, but who haven't purchased another product recently. It's a great way to not only push recurring purchases but complementary purchases as well!
Customer profiling for your hotel
Being awayre of exactly who you're talking to is of the utmost importance today. Knowing a customer's profile for your hotel (what he's interested in, if he knows about all your services, if he recently ordered any products, etc.) doesn't only allow our automated system to better target him, but also a sales team for your hotel.
The various tools we've developed in our system allow you to view every interaction a customer for your hotel has had with you. Whether it's a visit on your website, a product order or just any read or click in one of your many newsletters, you'll be able to get a general view of your customers' interests for your hotel.
Lead generator for your hotel
Knowing someone has shown interest in your product is a good start when trying to close a deal for your hotel. That's why we created a Customer Loyalty system that automatically generates leads depending on customers' habits for your hotel.
Being aware of the importance of generating (and monetizing) leads for your hotel, our Customer Loyalty system makes an automatic follow-up for each lead it encountered. For example, you know that a customer has viewed your latest promotion but never ended up purchasing it, our system will be able to contact that specific customer again to try and close the deal for your hotel.
Customer Loyalty is the perfect system for your insurance company in Laval, for your NPO in NDG, for your transportation company in Trois-Pistoles, for your hockey league in Plateau-Mont-Royal, for your hotel in Princeville, for your restaurant in Saint-Hubert, for your business in Côte-des-Neiges, for your company in Canada, for your SME in Abitibi-Témiscamingue, for your car dealership in Pierrefonds, for your startup in the Eastern Townships, for your small town in Boucherville, for your store in Sept-Îles, for your shop in Saint-Hubert, for your thrift shop in Mont-Tremblant, for your shoe store in Saint-Jérôme, for your clothing store in Saint-Hubert, for your electronics store in Napierville, for your robotics store in Halifax, for your eyewear store in Chambly, for your furniture store in North Montreal, for your construction company in Kirkland, for your hostel in Sept-Îles, for your lodging in Kirkland, for your camping in Centre-du-Québec, for your outfitter in Beauport, for your printing house in Québec Maritime, for your financial service company in Drummondville, for your organization in Laval, for your nonprofit organization in Candiac, for your non profit organization in Black Lake, for your small business in the South Shore, for your insurance broker in Thetford Mines, for your human ressources in Chandler, for your non profit in Quebec, for your HR in Côte-Nord, for your warehouse in Nuns' Island, for your bed and breakfast in Iqaluit, for your spa in Edmonton, for your brewery in Halifax, for your city in Rivière-du-Loup, for your town in Rosemont, for your microbrewery in Nuns' Island, for your association in Vancouver, for your tourism association in NDG, for your regional tourism association in Mauricie, for your RTA in Abitibi-Témiscamingue, for your pub in Trois-Rivières, for your bistro in Trois-Pistoles, for your salon in Thetford Mines, for your hairdressing salon in Boisbriand, for your beauty salon in Centre-du-Québec, for your plumbing company in Sainte-Thérèse, for your sugar shack in Lasalle, for your agency in Candiac, for your recruitment company in East-Broughton, for your headhunting company in Halifax