FAQ for your municipality To answer all your questions!

Welcome to the frequently asked questions page dedicated to municipalities! Below you will find a series of responses to the most common concerns faced by administrators and citizens involved in municipal management.

Configuration and use of emails

Many municipal agents have questions about the proper use of email platforms. Here are some key answers:

• How to configure your emails on various devices?
  Visit our technical support page for help configuring your Outlook, iPhone, or Android.
• Accessing emails via a browser
  Add 'webmail.' before your domain name to access it, for example: http://webmail.yourMunicipality.com.
• Manage sending emails on mobile
  Make sure you have correctly configured the SMTP server recommended by your mobile provider.

Common problems and their solutions

• Issues receiving or sending emails
  Check that your server configuration is adequate and that your device is connected to the Internet.
• I have no software, how do I access my emails?
  Use Webmail by logging in through your domain name.
• What is the maximum size for an attached file?
  Files should not exceed 50 MB, otherwise the message is rejected.

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Other services and useful information

Active citizen, if you wish to learn more about the diversity of services offered by your municipality or if you have specific questions, do not hesitate to click below to explore in more detail:

• Detailed FAQ for specific organizations such as insurance companies or non-profits.
• Information on administrative procedures specific to your municipality.