—  FAQ for your business in Saint-Jérôme
Answers to your most common questions

View our tech support page for your business in Saint-Jérôme to help you in configuring your Outlook, Android or Iphone for your business in Saint-Jérôme.

You can access this service for your business in Saint-Jérôme by adding 'webmail.' In the beginning of your domain name.
e.g.: http://webmail.domaine.com

Make sure you have configured the SMTP server of your mobile services for your business in Saint-Jérôme by default. Certain phones allow you to insert more than one SMTP for your business in Saint-Jérôme so that you have a backup in case the first server doesn't work.

A bad configuration in your e-mail servers for your business in Saint-Jérôme might be the cause of your problem. You need to make sure you've entered the information we sent you. If your configuration for your business in Saint-Jérôme is ok, make sure you have access to the Internet. Open a browser, for example, Google Chrome, and try to visit a website.

Every e-mail we configure also has a webmail for your business in Saint-Jérôme you can use to access it. All you need is an internet connexion! To access your webmail for your business in Saint-Jérôme, all you need to do is write 'webmail' in front of your domain name. Your domain name is what's written after the '@' of your e-mail. For example, if your e-mail is 'person@mydomain.com', all you need to do is enter 'webmail.mydomain.com' and you'll have access to your webmail for your business in Saint-Jérôme. *Please take note that certain browsers might display a security warning. Don't be alarmed, you just need to proceed to gain access.

On our servers, we limit files for your business in Saint-Jérôme to 50 Mb.
If you pass this quota, you'll get an error message. If that happens, you can try to compress your attachment in a .ZIP file. The maximum file size applies both when sending and receiving e-mails for your business in Saint-Jérôme and can't be increased.

It's important to make a regular cleanup of your e-mails for your business in Saint-Jérôme to free some space. Normally, with applications like Outlook, it's easy to configure your system to clean up e-mails for your business in Saint-Jérôme that are over 14 days old. By doing so, you're freeing storage space for the e-mails for your business in Saint-Jérôme and you shouldn't have any future problems with this.

Yes, you can redirect an e-mail from your domain name to another e-mail for your business in Saint-Jérôme. All you need to do is ask!