Customer Relationship Manager for your hotel to increase your productivity and profits
Effective management of business relationships for your hotel
A Customer Relationship Manager for your hotel, also known as CRM (Customer Relationship Management) software and ERP (Enterprise Resource Planning) software, are two types of computer systems used for your hotel to manage different aspects of their operations.
Here are the main features of CRM software for your hotel:
- Contact and account management for your hotel;
- Sales management for your hotel;
- Customer service for your hotel;
- Marketing for your hotel;
- Analytics and reporting for your hotel.
Here are the main features of ERP software for your hotel:
- Human resources management for your hotel;
- Financial management for your hotel;
- Inventory and procurement management for your hotel;
- Production management for your hotel;
- Purchasing management for your hotel;
- Analytics and reporting for your hotel.
Numérique.ca doesn't only build websites, but we also build a wide range of Web Apps, including a personnalized information system, a CRM (Customer Relationship Manager), an HRMS (Human Ressources Management System) and an ERP (Enterprise Ressource Planning). We can build Customer Relationship Manager for your hotel that help you increase your performances and make your employees be more productive.
Customer Management for your hotel
The basis of a Customer Relationship Manager for your hotel is managing your customers. With our system, in addition to managing all their general information, you'll be able to view (and manage):
- All the follow-ups;
- Every order, past, current and future;
- The customer's complete profile (including which products interest him the most).
With our Customer Relationship Manager for your hotel, you'll be able to understand your relationship with each client and determine exactly what his needs are.
Quotes and Purchase Orders Management for your hotel
More often than not, our customers need more than just a simple online shop. We understand that sometimes, building quotes for your hotel is complicated, so we've built a Customer Relationship Manager for your hotel to simplify this process and make it much quicker. Here are a couple of complex types of quotes we're able to build for your business:
- Quotes for your hotel;
- Quotes for windows and doors;
- Quotes for a custom-built application for your hotel;
- Quotes for the purchase of a house;
Of course, once the quote is sent and signed, we have all you need to convert it to a purchase order, and even link it directly with your accounting department.
Employee Management for your hotel
In our personnalized Customer Relationship Manager for your hotel, you'll have the option to manage all your employees in a single place. That means you'll have access to all the tools required to manage:
- The general information of employees for your hotel;
- The hourly rate of employees for your hotel;
- The meetings and availabilities of employees for your hotel;
- The expenses of employees for your hotel;
- The tasks employees for your hotel need to complete;
- The paychecks of employees for your hotel;
- Etc.
If your employees for your hotel have special conditions you need to manage, we're able to custom build all the tools you need to manage them.
Production Costs Management for your hotel
Knowing exactly what products for your hotel cost is crucial information a manager for your hotel needs. Thanks to our Customer Relationship Manager for your hotel, you'll be able to manage:
- Workforce costs for your hotel;
- Raw material costs for your hotel;
- Equipment costs and other expenses for your hotel.
By knowing exactly the cost of all the products, you'll be able to set the perfect sales price for your hotel.
Advanced Statistics for your hotel
Advanced systems like our Customer Relationship Manager offer a wide range of statistics about your clients, products, projects, or whatever you need to help you make the right decision. Amongst the statistics we offer, you have:
- Annual Revenue by Company;
- Monthly Revenue;
- Revenue / Expenses per day;
- Annual Employee Performance Increase;
- Monthly Employee Performance Report;
- Project Profitability;
- Etc.
Of course, if you need to have access to more statistics for your hotel, we're able to give you whatever type of stats you need, quickly.
It's important to know that all our Web Apps can be directly integrated in our information system (even our CMS), which allows us to centralize all your company's data in a single location, whether it comes from your in-house employees, your website or even your newsletter.
It's the perfect system for your insurance company in Saint-Hubert, for your NPO in Ottawa, for your transportation company in Kirkland, for your hockey league in Sherbrooke, for your hotel in Canada, for your restaurant in Chandler, for your business in Rivière-du-Loup, for your company in Plessisville, for your SME in Regina, for your car dealership in the Magdalen Islands, for your startup in Saint-Jérôme, for your small town in Chicoutimi, for your store in Boisbriand, for your shop in Trois-Pistoles, for your thrift shop in Mascouche, for your shoe store in Nuns' Island, for your clothing store in Victoriaville, for your electronics store in Whitehorse, for your robotics store in Saint-Georges, for your eyewear store in Mont-Tremblant, for your furniture store in La Prairie, for your construction company in Nord-du-Québec, for your hostel in Sainte-Thérèse, for your lodging in Sainte-Marie-de-Beauce, for your camping in the Eastern Townships, for your outfitter in Saint-Joseph-de-Beauce, for your printing house in Charlottetown, for your financial service company in Pointe-Claire, for your organization in Mauricie, for your nonprofit organization in Baie-Comeau, for your non profit organization in Sorel-Tracy, for your small business in Chandler, for your insurance broker in Montérégie, for your human ressources in Kirkland, for your non profit in Vallée-Jonction, for your HR in Dorval, for your warehouse in Lac-Saint-Jean, for your bed and breakfast in Chateauguay, for your spa in Bromont, for your brewery in Gaspésie, for your city in La Tuque, for your town in Saint-Jean-sur-Richelieu, for your microbrewery in Montérégie, for your association in Chaudière-Appalaches, for your tourism association in Joliette, for your regional tourism association in Kirkland, for your RTA in Lanaudière, for your pub in Victoriaville, for your bistro in Sainte-Thérèse, for your salon in Lachenaie, for your hairdressing salon in Charlottetown, for your beauty salon in Lachenaie, for your plumbing company in Sorel-Tracy, for your sugar shack in Magog, for your agency in Mauricie, for your recruitment company in Nord-du-Québec, for your headhunting company in Montreal, for your Clinic in Rimouski
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GET IN TOUCH
Where to find us
131, Notre-Dame Ouest
Office 202
Thetford Mines (Quebec)
G6G 1J4
Contact us
418 335-0804
418 335-4063
info@numerique.ca
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