Customer Relationship Management Software to increase your productivity and profits
Effective management of business relationships
A Customer Relationship Management Software, also known as CRM (Customer Relationship Management) software and ERP (Enterprise Resource Planning) software, are two types of computer systems used to manage different aspects of their operations.
Here are the main features of CRM software:
- Contact and account management;
- Sales management;
- Customer service;
- Marketing;
- Analytics and reporting.
Here are the main features of ERP software:
- Human resources management;
- Financial management;
- Inventory and procurement management;
- Production management;
- Purchasing management;
- Analytics and reporting.
Numérique.ca doesn't only build websites, but we also build a wide range of Web Apps, including a personnalized information system, a CRM (Customer Relationship Manager), an HRMS (Human Ressources Management System) and an ERP (Enterprise Ressource Planning). We can build Customer Relationship Management Software that help you increase your performances and make your employees be more productive.
Customer Management
The basis of a Customer Relationship Management Software is managing your customers. With our system, in addition to managing all their general information, you'll be able to view (and manage):
- All the follow-ups;
- Every order, past, current and future;
- The customer's complete profile (including which products interest him the most).
With our Customer Relationship Management Software, you'll be able to understand your relationship with each client and determine exactly what his needs are.
Quotes and Purchase Orders Management
More often than not, our customers need more than just a simple online shop. We understand that sometimes, building quotes is complicated, so we've built a Customer Relationship Management Software to simplify this process and make it much quicker. Here are a couple of complex types of quotes we're able to build for your business:
- Quotes;
- Quotes for windows and doors;
- Quotes for a custom-built application;
- Quotes for the purchase of a house;
Of course, once the quote is sent and signed, we have all you need to convert it to a purchase order, and even link it directly with your accounting department.
Employee Management
In our personnalized Customer Relationship Management Software, you'll have the option to manage all your employees in a single place. That means you'll have access to all the tools required to manage:
- The general information of employees;
- The hourly rate of employees;
- The meetings and availabilities of employees;
- The expenses of employees;
- The tasks employees need to complete;
- The paychecks of employees;
- Etc.
If your employees have special conditions you need to manage, we're able to custom build all the tools you need to manage them.
Production Costs Management
Knowing exactly what products cost is crucial information a manager needs. Thanks to our Customer Relationship Management Software, you'll be able to manage:
- Workforce costs;
- Raw material costs;
- Equipment costs and other expenses.
By knowing exactly the cost of all the products, you'll be able to set the perfect sales price.
Advanced Statistics
Advanced systems like our Customer Relationship Management Software offer a wide range of statistics about your clients, products, projects, or whatever you need to help you make the right decision. Amongst the statistics we offer, you have:
- Annual Revenue by Company;
- Monthly Revenue;
- Revenue / Expenses per day;
- Annual Employee Performance Increase;
- Monthly Employee Performance Report;
- Project Profitability;
- Etc.
Of course, if you need to have access to more statistics, we're able to give you whatever type of stats you need, quickly.
It's important to know that all our Web Apps can be directly integrated in our information system (even our CMS), which allows us to centralize all your company's data in a single location, whether it comes from your in-house employees, your website or even your newsletter.
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GET IN TOUCH
Where to find us
131, Notre-Dame Ouest
Office 202
Thetford Mines (Quebec)
G6G 1J4
Contact us
418 335-0804
418 335-4063
info@numerique.ca
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